Video Content Moderator

The Job

Position: Video Content Moderator

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Required language: German + English 

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Location: Porto, Portugal

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Salary: Base salary

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Employment Type: Full time

Qualifications

• Native or Fluent in German (level C2), and C1 English level written and spoken
   

• 6 months of experience in a relevant field is preferred
   

• Ability to cover weekly shift rotation including occasional nights and weekends
   

• Tolerance to sensitive content in videos
   

• Strong computer skills
   

• Customer service orientation with an effective, pleasant, and professional communication style as well as patience
   

• Quick learning and adaptability to new processes and concepts
   

• Tolerance for repetitive work in a fast-paced work environment
   

• Analytical mindset with strong attention to detail
   

• Ability to work as a team member, as well as independently.

Responsibilities

• Review user reports regarding video content on a streaming platform
   

• Review sensitive content, sometimes involving graphic or disturbing subject matter
   

• Audit and update content
   

• Maintain broad knowledge of client products and/or services
   

• Make well-balanced decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.

Benefits

• Relocation assistance for candidates coming from abroad
   

• International community
   

• Modern office in a city center with open spaces, easy to access with public transportation
   

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
   

• Support from your colleagues with coaching and mentoring opportunities
   

• Health and Wellbeing initiatives
   

• Monthly meal allowance and much more!