Air Travel Consultant - Customer Support

Leading airline looking for proactive and customer-focused Air Travel Consultants who speaks Polish who would like to join the team in Brno or remotely anywhere in Czech Republic.

The Job

Position: Air Travel Consultant

Required language: Polish + English

Location: Brno, Czech Republic

Employment type: Full-time or Part-time after 6 months

Qualifications

Fluent Polish (B2) and fluent English (B2) language, both verbal and written
Willingness to relocate to Czech Republic or already residing there
Good computer skills
Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
Ability to work in shifts, also night shifts, in a fast-paced environment
If you wish to work remotely, a fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary

Responsibilities

Be a primary contact for customers of the airlines via incoming phone calls in Polish and English
Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more
Register details of your conversations in a dedicated system
Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs

Benefits

Work from home is available in Czech Republic after the 10 weeks training, with a small financial support and occasional sponsored office visits
Paid startup training and professional development sessions
Full-time job with possibility of going part-time after 6 months, if the KPIs are met
Schedule pattern from Monday to Sunday known 2 weeks in advance, changing bi-weekly, with six 8,5 hours long shifts of work the first week, and 4 days the next week (consecutive), including night shifts
Relocation support with accommodation for the first 10 weeks, travel cost reimbursement and SIM card
Unlimited employment contract with 3 days of probation period
10 days of fully paid training
Meal allowance of 85 CZK net per day
Multisport card
Language course contribution
22 working days of vacation after the 3 months of probation period, and 25 days after 3rd year
4 free consultations with a psychologist monthly
Public health and social insurance
A dynamic and diverse job in a pleasant and modern environment